Something Important is Happening in a Closet You Never Noticed

A couple of days ago I got the chance to talk to one of our newer executives. He is in charge of (among other things) research activities with our customers.  Among his roles will be acting as liaison with other departments to use the data we gather to help focus company-wide decisions on customer’s expectations. 

Did I mention he’s brand new to the company?
 
One of the first things he said. “I’ve never been approached by internal audit before. This is refreshing.”
 
Pause for a beat.
 
Pause for another beat to soak that one in just a little bit more.
 
What high-level person charged with significant responsibilities in your company has never heard from you?

Posted on Aug 24, 2012 by Mike Jacka

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