Gartner Points to Failures to Obtain Value From Technology

Norman Marks, CRMA, CPA, was a chief audit executive and chief risk officer at major global corporations for more than 20 years. The views expressed in this blog are his personal views and may not represent those of The IIA.

 

Gartner’s 2013 Global CIO Study points to issues I have previously aired: namely a failure to obtain full advantage from new and disruptive technology.

This should be of concern to board, all executives, leaders of IT, and risk and assurance professionals.

Here are some key excerpts:

  • Enterprises realize on average only 43 percent of technology's business potential. That number has to grow for IT to remain relevant in an increasingly digital world. 
  • Over the last 18 months, digital technologies — including mobile, analytics, big data, social and cloud — have reached a tipping point with business executives. Analysts said there is no choice but to increase technology's potential in the enterprise, and this means evolving IT's strategies, priorities and plans.
  • Digital technologies provide a platform to achieve results, but only if CIOs adopt new roles and behaviors to find digital value. CIOs require a new agenda that incorporates hunting for new digital innovations and opportunities, and harvesting value from products, services and operations.
  • In a world of change, it is concerning that around half of CIOs surveyed do not see IT's enterprise role changing over the next three years.
  • Without change, CIOs and IT consign themselves to tending a garden of legacy assets and responsibilities.

However, the top priorities continue to be individual new technologies, not the more holistic perspective discussed in other studies where the CIO is asked — and expected — to step up and play a more strategic role in the organization: leading the path to growth through the smart deployment of technology. Elsewhere, Gartner has talked about “Nexus,” the growing need for IT to use multiple technologies together to create value. IDC refers to this as the third platform.

I have a few questions for board members, executives, and risk and assurance professionals to ask:

  1. Are we obtaining full advantage from the new technologies?
  2. Do we have the capabilities to understand, assess, and realize their potential value?
  3. Do we have the capabilities to adopt new technology safely? Are risk and assurance professionals actively involved, helping us understand and address any new or changed risks as a result of adopting new technology?
  4. Is IT leading the way with a vision of how technology can reshape our organization’s processes, products, services, communications with customers, and so on?
  5. Do we know what we are missing? Is that acceptable?

I welcome your views and comments.

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Posted on Apr 29, 2013 by Norman Marks

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