A Quick Note About Process Improvement Versus Process Obliteration

A reminder. No one really has time on a Friday. We are all striving for one thing – get through the day and get to the weekend. Accordingly, I’m now devoting Fridays to quick hits – 200 words or less.

Last week I spoke with someone looking for process improvement tools. He was talking six sigma, he was talking RACI, he was talking process mapping, he was talking black and green and white and paisley belts.
Afterwards, discussing the conversation with a co-worker, we realized this person was completely off base. He was trying to redesign a bunch of antiquated processes. He kept talking about process improvement when he needed seismic change.
In a situation where significant change is needed, process improvement is nothing more than tweaking your way to success.
It won’t happen.
What this person needs is the blank slate, the white sheet of paper, tabula rasa, blow it up and start over.
Not process improvement; process obliteration.
Hey all you auditors out there, when was the last time you took those sacrosanct processes used by your department and your organization and obliterated them?

Posted on Sep 28, 2012 by Mike Jacka

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