Bookstore Help

Please read the following ordering and shipping information.
 
Prices are subject to change without notice.
 
Items produced by outside vendors are not subject to discounts, such as new member bonus certificates, quantity breaks, seminar attendance, conference attendance, etc.
 
To ensure immediate handling, please provide all information requested. Please indicate "confirming copy" on any second requests of faxed, mailed, or telephoned orders.

By Mail
The IIARF Bookstore
1650 Bluegrass Lakes Pkwy
Alpharetta, GA 30004-7714

U.S. Federal Identification # 13-5532538
Canadian GST Reg. # R123011538
Wire Transfer
Wachovia - Ashford/Dunwoody Branch
Account # 2052500733784
Routing # 061000227

Questions about an Order?
Call us Monday to Friday, 8 a.m. to 5 p.m. Eastern
Toll-free (US only): 1-877-867-4957
Regular & outside U.S.: +1-770-280-4183
Fax: +1-770-280-4013
E-mail: iiapubs@pbd.com

Comments about this Website?
 
Shipping and handling
 
For orders placed online, click here for shipping rates.
 
The following applies for orders sent by mail, fax or e-mail:
Click here to download order form
Standard Shipping: Within the United States: Add 10% of total sales (not to exceed US $60).
Within Canada: Add 15% of total sales (not to exceed US $60).
Outside North America: Add 30% of total sales.
For next day delivery within U.S., add US $20
For second-day delivery within U.S., add US $10
Paying by check drawn on bank outside U.S., add US $30
Paying by wire transfer, add collection fee of US $15

Taxes
Shipments to Florida, add 6% state tax plus your county surtax.
Shipments to Georgia, add 7% state tax. Shipments to Canada, add 5% GST
or 13% HST, if applicable.

Customs and Duties
The IIARF is not responsible for customs or broker's fees.The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Failed Delivery Attempts
Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Weather Delays
If you live in an area experiencing snow storms or other extreme weather, weather delays may add an additional 1 to 2 days to the estimated delivery date of your order.

 
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The Institue of Internal Auditors • 247 Maitland Avenue • Altamonte Springs, Florida 32701-4201 USA
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