FAQs

Q: Where do I find answers to my e-Book questions?
A: Visit our e-Books FAQ
 
ORDER INFORMATION
 
Q: How can I place an order?
A: There are 5 ways to place your order: 1.) Online: www.theiia.org/bookstore 2.) Email: iiapubs@pbd.com 3.) Telephone: +1-877-867-4957 (toll free in U.S. & Canada) or +1-770-280-4183 4.) Fax: +1-770-280-4013 5.) Mail: IIARF Bookstore, 1650 Bluegrass Lakes Pkwy, Alpharetta, GA 30009-1616 U.S.A. Click here to be directed to our downloadable order forms.
 
Q: How do I order through the on-line Bookstore?
A: In order to complete a purchase on-line, a bookstore account must be set-up. At the top right-hand corner of the screen http://www.theiia.org/bookstore/ you will see a “My Bookstore Account” link. Click on this link to set-up your bookstore account. Fill out the portion on the right side that is titled “New Customers Signup Here!” Once you have set this up you may proceed with your purchase by using the password you have just created while setting up your account.
 
 
PRICING
 
Q: Is there special member pricing?
A: Yes, all IIA members received discounts on most IIA and IIARF published products and a small number of third-party published products.  Member prices are listed on the web site.
 
Q: I'm a member of The IIA but my on-line order is not reflecting the discounted member price?
A: In order to receive the member discount you must also be logged in to the IIA's website with your IIA member ID and member password prior to starting your order.
 
Q: Are there volume discounts?
A: Yes, the volume discounts are as follows:  20% off of 10-49 of one title; 30% off of 50-99 of one title; 40% off of 100 or more of one title.  Discounts are available on all IIA and IIARF published products only. http://www.theiia.org/bookstore/content/quantity-discounts-1002.cfm
 
Q: Can I use more than one promotion code on the same order?
A: No, only one promotion code is allowed per order.
 
Q: Can I use the promotion code I found in the Bookstore Spotlights catalog while placing an order over the phone?
A: No, the promotion codes found in the Bookstore Spotlights catalog can only be used while placing an order through our online bookstore website.
 
Q: Is there special IIA Institute pricing?
A: Yes, Institutes receive a discount on all IIA and IIARF published products only. You cannot order through the website and receive the Institute discount. A special order form must be filled out and emailed to bookstore@theiia.org in order to receive the Institute discount.
 
Q: Do you offer a discount to bookstore resellers?
A: Yes, The IIARF offers discounts to booksellers on IIA and IIARF published products. For more information, please e-mail: bookstore@theiia.org
 
 
PAYMENT INFORMATION
 
Q: How can I use my gift certificate?
A: Gift Certificates can only be redeemed through The IIA Research Foundation Bookstore Web site, toward the purchase of our products. Gift certificates are for use with Bookstore orders only and cannot be used toward the purchase of any other IIA event, service, or account. Purchases are deducted from the Gift Certificate balance. In the ordering process, when you get to the Payment Information screen you will enter your gift certificate number in the gift certificate number field (not the promotion code field on the first screen).
 
Q: How do I process 2 gift certificates?
A: Gift certificates can only be redeemed one per order.
 
Q: What forms of payment do you accept?
A: We accept MasterCard, VISA, and American Express, cash, and checks.  Wire transfers are also accepted with a $15 wiring fee.  Wiring information is as follows:  Institute of Internal Auditors Research Foundation Wells Fargo-Ashford/Dunwoody Branch:  Account #2052500733784, Routing #061000227
 
Q: Can I order on-line without a credit card?
A: At this time the only way to place an order on-line is with a credit card. We are looking to integrate other forms of payment through our website in the future. Please contact our bookstore customer service department to have them help you place your order with another form of payment by calling +1-877-867-4957 (toll free in U.S. & Canada) or +1-770-280-4183 or by emailing iiapubs@pbd.com.
 
Q: How can I get a copy of my invoice?
A: Please contact by Email: iiapubs@pbd.com or by Telephone: +1-877-867-4957 (toll free in U.S. & Canada) or +1-770-280-4183 to request a copy of your invoice.
 
 
SHIPPING INFORMATION
 
 
Q: What is the Standard delivery time for books or CDs shipped within North America once I place my order?
A: Anything delivered within North America can take 7-10 business days for delivery.
 
Q: What is the delivery time for books or CDs shipped Internationally once I place my order?
A: Anything delivered internationally can take 1-3 weeks for delivery based on customs delays, etc.
 
Q: What company do you use to ship your packages?
A: At this time, we only use UPS.
 
Q: How can I find out if my order has shipped?
A: Please contact by Email: iiapubs@pbd.com or by Telephone: +1-877-867-4957 (toll free in U.S. & Canada) or +1-770-280-4183 to request information on your order.
 
Q: How can I get my tracking number?
A: Please contact by Email: iiapubs@pbd.com or by Telephone: +1-877-867-4957 (toll free in U.S. & Canada) or +1-770-280-4183 to request a tracking number on your order.
 
Q: Do you ship to my country?

A: We ship to all countries unless they are under the US General Trade Embargo. Please see below for the list:

            Cuba

            Iran

            Myranmar

            North Korea

            Somalia

            Sudan

            Syria

 
Q: Do I have to pay customs fees outside the U.S.?
A: If you live outside the United States, customs and tariff fees may apply according to your countries import laws. These fees are not collected by IIARF, and IIARF does not have control of these fees.
 
 
RETURNS
 
Q: What's the bookstores return policy?
 
Q: What address do I send my return to?
A: The IIARF Bookstore, The IIARF Distribution Center, Return Door # 6, 1650 Bluegrass Lakes Pkwy, Alpharetta, GA 30004-7714
 
 
PRODUCT INFORMATION
 
Q: Who do I contact if I have a question about a product?
A: For information regarding product details please submit your inquiry by email to bookstore@theiia.org.
 
 
CIA REVIEW PRODUCTS
 
Q: Which product is best to study for the CIA Exam?
A: The decision to choose which review product is best for you to purchase is a personal decision and one that we unfortunately, cannot make for you. It depends on your personal study style, meaning, “how do you learn best,” as we have many different options of studying: review books, online study, audio CDs, CD-ROMs for your computer, as well as video. Based on our Bookstore sales our 2 top sellers for CIA review products are The IIA’s CIA Learning System - 4-part study guide with online review (Item No. : 1035) and Gleim’s CIA Review Study Guide - 4-Part Set (Item No. : 6039). We also carry Wiley’s, Powers, Lambers and ExamMatrix CIA review products. http://www.theiia.org/bookstore/department/cia-10010.cfm
 
Q: How can I purchase the CIA Review Guide in French?
A: The IIARF Bookstore does not carry the CIA study materials in French. You will need to contact IIA France to purchase: http://www.ifaci.com/fo/page.asp?id=109.
 
Q: I am having trouble with my Gleim Software or lost my password.
A: You will need to contact Gleim directly: For technical support (if something is wrong with order/disks/error messages.)  Email:  admin@gleim.com (for international: international@gleim.com); Internet:  www.gleim.com; Phone:  800-874-5346 or for technical support: 352-375-0772 ext. 112, Fax 352-375-6940
 
 
CCSA, CFSA, or CGAP REVIEW PRODUCTS
 
Q: Does the CFSA Study Guide on CD have information not found on the CFSA Study Guide book? Also, same question for the CGAP or CCSA?
A: The CD contains the same material as the book.
 
Q: If I purchase the review books on CD, is it possible to print the material?
A: Yes, the CD has each chapter in its own PDF file. So, you can open up the PDF file and print the whole chapter at once or select only the pages you need.
 
Q: Are there any more sample questions than on The IIA website and how can I get it or purchase it for CCSA review?
A: The only study guide materials we carry for the CCSA test are the Certification in Control Self-Assessment (CCSA®) Study Guide which contains 15 sample questions and the McKeever CCSA Study System which contains over 300 practice questions. http://www.theiia.org/bookstore/department/ccsa-10026.cfm?
 
Q: Does The IIA have CFSA Q & A software available to practice CFSA questions?
A: Currently, the only study guide materials that the IIARF bookstore has for the CFSA certification is the Certified Financial Services Auditor (CFSA®) Study Guide. The CFSA study guide contains 14 sample questions. At this time, those are the only sample questions we have created for the CFSA exam. In the future, we are planning on creating review question materials but those will not be completed until next year.
 
 
IPPF PRODUCT INFORMATION
 
Q: Is there another CD-ROM that has the IPPF Word files in the docs folder?
A: We do not have the IPPF in Word format on a CD, but, you can access the Standards in Word through our website at: http://www.theiia.org/guidance/standards-and-guidance/ippf/standards/.
 
Q: We would like to reproduce and/or translate the IPPF.
A: Email inquiries to reprint or translate the IPPF to guidance@theiia.org.
 
 
CONTRIBUTIONS
 
Q: How can I contribute to The IIARF?
A: Contributions can be made by check, credit card (Visa, MasterCard, American Express) or cash. Checks payable to The IIA Research Foundation. Mail to: The IIA Research Foundation, 247 Maitland Avenue, Altamonte Springs, FL 32701 or Web: www.theiiaorg/research
 
Q: How can I contribute to The Bishop Memorial Fund?
A: Contributions can be made as above, but specify on the memo line "William G. Bishop Memorial Fund".