Return Policy

The IIA Research Foundation Bookstore's Return Policy
The IIARF guarantees your satisfaction! If the product you order does not meet your needs for any reason, send it back to The IIARF Distribution Center, along with a copy of your packing slip, within 30 days and we will gladly issue a refund or credit. The product must be in restockable condition.
 
Please address your return to:
The IIARF Bookstore Distribution Center
Return Door # 6
1650 Bluegrass Lakes Pkwy.
Alpharetta, GA 30004

Please allow four to six weeks for a refund. The amount of the refund or credit will be the invoice amount less the shipping and handling charge, other prepaid postage charges, and the US $30 bank collection charge (if applicable).

The return policy does not apply to CD/DVD or software packages that have been opened or installed. For these products, please review software specifications, documentation, and installation instructions before opening package. Contact bookstore@theiia.org via e-mail if you have questions regarding a software product you have purchased.  If you open or install any software your return will not be accepted.
 
The IIARF does not accept returns of downloadable or online products.

College and university bookstores have an extended return policy of 60 days for college-curriculum-use textbooks. College and university bookstores will be charged a 5 percent restocking fee.

The IIARF is not responsible for merchandise damaged while being returned to us and will not issue credit or refund. The customer will be responsible for filing claim with shipper.

The IIARF will not issue a refund or credit for discontinued merchandise.

If returned outside of the parameters of the return policy, the shipment will be returned to the customer at the customer's expense.