Business Process Mapping Improving Customer Satisfaction Textbook and Workbook Bundle
- Item No. : 6228
- Publisher : John Wiley & Sons, Inc.
- Authors : J. Mike Jacka, Paulette J. Keller
- Media : Hardcover
- Member Price : $98.00
- Non-Member Price : $110.00
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Bundled for Savings – Allowing you to successfully work-start to finish-on an entire process map, Business, Process Mapping Workbook: Improving Customer Satisfaction is a practical guide designed to accompany Jacka and Keller's Business Process Mapping: Improving Customer Satisfaction, 2nd Edition and includes all the new applications discussed in the Second Edition. The hands-on workbook includes a completed case study that serves as the basis for a number of exercises showing how the process mapping is actually performed.