Business Process Mapping Improving Customer Satisfaction Textbook and Workbook Bundle

  • Item No. : 6228
  • Publisher : John Wiley & Sons, Inc.
  • Authors : J. Mike Jacka, Paulette J. Keller
  • Media : Hardcover
  • Member Price : $98.00
  • Non-Member Price : $110.00

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Bundled for SavingsAllowing you to successfully work-start to finish-on an entire process map, Business, Process Mapping Workbook: Improving Customer Satisfaction is a practical guide designed to accompany Jacka and Keller's Business Process Mapping: Improving Customer Satisfaction, 2nd Edition and includes all the new applications discussed in the Second Edition.  The hands-on workbook includes a completed case study that serves as the basis for a number of exercises showing how the process mapping is actually performed.