Domain II - CSA Program Integration (15 - 25%)
A. Alternative approaches to CSA (A)
B. Supporting technology alternatives (A)
1. Database
2. Electronic voting
3. Presentation software and hardware
4. Project management software
C. Cost/benefit analysis for implementation of the CSA process (A)
D. Organizational theory and behavior (A)
1. Structure
2. Philosophy
3. Culture
4. Management style
5. Governance
E. Strategic and operational planning processes (A)
F. Change management and business process reengineering (A)
G. Presentation techniques for successful integration (A)
H. Organizational risk and control processes (A)
1. Quality management
2. Risk management
3. Safety audits
4. Environmental audits
5. Internal and external audit
I. Client feedback mechanisms (e.g., interviews, surveys) (A)
J. Strategic CSA program planning methodologies or techniques, including resource allocation (A)
P = Candidates must exhibit proficiency (thorough understanding; ability to apply concepts) in these topic areas.
A = Candidates must exhibit awareness (knowledge of terminology and fundamentals) in these topic areas.
