Domain IV - Business Objectives and Organizational Performance (10 - 15%)
A. Strategic and operational planning processes (A)
B. Objective setting, including alignment to the organization's mission and values (P)
C. Performance measures (P)
1. Financial
2. Operational
3. Qualitative
D. Performance management (P)
1. Aligning individual, group, and organizational objectives/goals
2. Designing congruent incentives
E. Data collection and validation techniques (e.g., benchmarking, auditing, consensus testing, etc.) (A)
P = Candidates must exhibit proficiency (thorough understanding; ability to apply concepts) in these topic areas.
A = Candidates must exhibit awareness (knowledge of terminology and fundamentals) in these topic areas.
