In-Depth Features

Auditing the Consumer Complaints Process
Assessing the effectiveness of an institution’s consumer complaint resolution process can help identify potential internal control deficiencies and regulatory compliance risks. 
 

Understanding Non-cash Payment Processing – Part 1 
As payment channels emerge, change, are adopted, or fade away, the associated risks also change, making it increasingly challenging to assess the impact on the risk/reward equation.

Compliance Corner

FinCEN clarifies currency transaction reporting aggregation rule, new mortgage servicing standards surface from historic $25 billion settlement, payday lending compliance examination procedures, and CFPB finalizes rules for remittance transfers.

 

 

Audit Programs

Practical programs to help financial services auditors in their day-to-day activities. Have a program you'd like to share? Send it to the editor.

FSA Buzz

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Chairman's Message
& Discussion Board


 

Read this issue's Chairman's Message or ask questions or share your thoughts about an issue with other FSA members via The IIA's Discussion Board.