Paul_M
Posts: 91
Joined: Apr 2003
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Friday September 14, 2012 12:09 PM
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I wasn’t clear whether you wanted to focus on retail stores or pharmacies. For the latter, a few things come to mind:
1. Outdated inventory
2. Customer service
3. Reconcile registers (cash, checks, credit card receipts, voids, etc.)
4. Compliance with healthcare regulations
5. Charging customers the correct insurance copay
6. Timeliness and accuracy of submitting reimbursements to government payers (e.g., Medicare. Medicaid) and private insurance companies and accuracy of revenue recognition and receivables
7. Safety / compliance practices related to in-store pharmacy compounding
8. Proper storage and handling of drugs, especially controlled substances and hazardous materials (e.g., radioactive compounds)
9. Ensure that prescriptions are filled accurately (correct medicine, accurate dosage, given to the correct patient)
10. Labeling prescriptions accurately
11. Adequacy of pharmacy environment (lighting, work space, noise levels)
12. Education and training of staff
13. Security and access over patient medical records
There are numerous texts available on pharmacy management (thru Amazon or Google books). Also try professional associations such as the American Pharmacists Association , the American Society of Health-System Pharmacists and the National Community Pharmacists Association .
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