Creative Problem-solving Techniques for Auditors - Training - The Institute of Internal Auditors (IIA)
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Creative Problem-solving Techniques for Auditors

Your opportunity to...
  • Understand the dual nature of creative problem solving: creativity and logic.
  • Learn how to break through blocks to creative problem solving.
  • Gain strategies for jump-starting creative approaches to problems.
  • Learn strategies and tools for logical problem solving.
  • Integrate creative and logical approaches to problems.
  • Learn how to creatively solve problems with people who have different styles and preferences, tapping into the strengths of the participants.
Calling all...
  • Auditors who are asked to go beyond traditional or compliance auditing or who are redefining the audit function's role.
  • Auditors who provide consulting services to their organizations or contribute expertise to various problem-solving and development projects.
  • Auditors at all levels who wish to expand their personal problem-solving capability.
Course Description

Prerequisites: None
Advanced Preparation: None
Delivery Method: Group-Live


Auditors often find themselves searching for ways to go beyond traditional or compliance auditing, trying to find new ways to work with people who have different styles and preferences, while maximizing their strengths. In other words, they are seeking to become more creative problem solvers.

Through lectures, group discussions, practical exercises, case studies and self-assessments, this seminar will help participants define creativity and the dimensions of creative problem solving. Experienced instructors will demonstrate five strategies for creativity and divergent thinking and explain the ground rules for convergent thinking. By the end of the course, participants will know how to jump-starting creative approaches to problems and have new, immediately useable tools for logical problem solving.

Course Outline
Dimensions of Creative Problem Solving
  • Identify key concepts of creative problem solving (divergent and convergent thinking).
  • Identify geniuses of creative problem solving.
  • Define creativity.
  • Identify personal and organizational blocks to creativity.
Creativity and Divergent Thinking
  • Identify the ground rules for divergent thinking.
  • Identify and explore tools for creativity and divergent thinking.
  • Identify and explore reframing as a tool for creativity and divergent thinking.
  • Identify and explore questioning as a tool for divergent thinking.
  • Identify and explore brainstorming as a tool for divergent thinking
  • Identify and explore imaging as a tool for divergent thinking.
  • Identify and explore reverse engineering as a tool for divergent thinking.
  • Identify and explore new research about ways to trigger creativity.
Closure and Action Planning
  • Restate major concepts and skills learned up to this point.
  • Share your insights and ideas with others in this seminar session.
  • Discuss any open items or expectations.
  • Complete and share your plan of action.
Problem Solving and Convergent Thinking
  • Examine the ground rules for convergent thinking.
  • Identify the characteristics of problem solving and convergent thinking.
  • Apply the characteristics of inductive and deductive reasoning.
  • Apply problem-solving questioning.
  • Apply tools for problem solving and convergent thinking.
  • Recognize logical fallacies.
Styles and Preferences
  • Review common systems for identifying styles and preferences.
Synthesis
  • Examine and compare models and concepts of synthesis.
  • Recognize how “Six Hats” thinking relates to personal styles.
Case Study: A Budget Overrun
  • Use and combine the skills, strategies, and techniques you have been learning.
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