Utilizing Complaints to Understand Culture

​Five steps to help maximize data value

​Learn five steps to maximize the value of data gathered from complaints and concerns, an area sometimes overlooked by internal audit. Originally presented by Ayush Agarwal, a SunTrust internal audit director, at the 2018 Financial Services Exchange.

​Learn five steps to maximize the value of data gathered from complaints and concerns, an area sometimes overlooked by internal audit. Originally presented by Ayush Agarwal, a SunTrust internal audit director, at the 2018 Financial Services Exchange.

https://dl.theiia.org/AECMember/Utilizing-Complaints-to-Understand-Culture.pdf

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Tagged With:
Fundamentals of Internal Audit; Internal Audit Leadership; Talent Management; Other Topics; Cultural Environment
Thought Leadership
Internal Audit Management
2030 – Resource Management

Alignment with the Standards

This document aligns with the following standards in The IIA's International Standards for the Professional Practice of Internal Auditing (Standards):

Alignment with the Competency Framework

This document aligns with the following core competencies identified in The IIA Global Internal Audit Competency Framework: