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Analyzing & Improving Business Processes

Format: Online

At the core of any organization are the processes that make up the work accomplished by that organization. The accumulation of activities that take place in each of these business processes is what ultimately determines an organization’s success. To improve overall operations, most organizations have initiated various attempts at analyzing and evaluating their existing processes. However, often, the analyses that are conducted are not at a holistic level, do not consider the customer, or fail to focus on the objectives and risks associated with those processes. This means that individuals (including internal auditors) tasked with such analysis are on a constant search for better tools and techniques to be used for business process analysis — whether they are looking for a way to create efficiencies, analyze the work that is being done, or provide better customer service.

This course provides participants with a set of tools and techniques that can be used in any process analysis engagement. In addition, it includes numerous opportunities to apply those tools and techniques in real-world scenarios. The best way to build business process analysis skills is by doing the work, and this course is full of hands-on applications using case studies and the participants’ understanding of their own processes to apply these tools and techniques often. 

*Updated in 2022 with modern applications and robust activities!

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Early bird discount offer available to members up to 6 weeks prior to course start date. Pricing will be reflected upon checkout.

Special Group Rate for 10+ Available

A special group rate is available for purchases of ten or more. To make a Group purchase or for more information on Group discounts, please get in touch with Group Services. 


Pricing is per person and is in U.S. dollars.
Discounted rates applied during checkout.

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