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Elevate your internal audit quality and effectiveness with IIA Quality Services

IIA Quality Services provides world-class internal audit experts, a comprehensive benchmarking database, and a repository of successful practices to elevate internal audit quality, effectiveness, performance, and stakeholder perception internationally.

Warren Hersh

Director, IIA Quality Services

Warren Hersh, CIA, CISA, CPA, CFE

Warren.Hersh@theiia.org

IIA Quality Services — Elevating Internal Audit Quality Around the World

Quality advisors

Request a quality assessment proposal

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Quality advice

Meet our team of internationally recognized quality advisors.

Meet our advisors
Papers

Quality assurance and improvement

Learn what to expect from a Quality Assurance and Improvement Program.

Learn about QAIP
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Quality assessments

Explore external, gap, and self-assessment options.

Compare options
Webinar

Quality thought leadership

Gain access to webinars, papers, and articles on quality assessments.

Review thought leadership

Meet our quality advisors

Our internationally recognized quality advisors are leaders within the quality assessment field.

They have performed quality assessments for Fortune 500 companies, government agencies, and a wide variety of industries across the world.

Below is a small selection of our quality advisor network.

Keltie Donohue

Keltie Donohue

CIA, CPA, CMA

Bank of Canada

Canada's Central Bank

Don Espersen

Don Espersen

CIA, QIAL, CRMA

CAE at several companies

IIA Distinguished Faculty Member

Anne Etter

Anne Etter

CIA, CPA, CRMA

Outerwall

Holland America Line & Seabourn

Richard Friedman

Richard Friedman

CIA, CRMA, CISA

EDCO Holdings, Inc

MedAssets, Inc

Jean-Pierre Garitte

Jean-Pierre Garitte

CIA, CCSA

Deloitte Enterprise Risk Services

International Organization for Migration

Keith Kahl

Keith Kahl

CIA, CRMA, CPA, CFE, CGMA

CAE for 22 years

Taskforce member for 2024 Quality Assessment Manual

Richard H. Lane

Richard H. Lane

CIA, CFSA, CPA, CISA

Wells Fargo (Wachovia Bank)

Bank of America (NCNB)

Nam Phong Ho

Nam Phong Ho

CIA, QIAL, CRMA, CFA, CISA

Glencore PLC

Alpha Flow Zenith

Yevgeniya Rossova

Yevgeniya Rossova

CIA, CRMA, CCNA, SFC

Kazakhstan Stock Exchange

Chevron

Costas Triantafyllidis

Costas Triantafyllidis

CIA, CCSA, CFSA, CFE

Alpha Bank

Emporiki Life Insurance Company

Susan Verghese

Susan Verghese

CIA, CISA

Member of Governing Council for Indus Business Academy

The World Bank

Basil Woller

Basil Woller

CIA, CRMA

Protiviti

El Paso Corporation

Request a quality assessment proposal

Complete a short form to request a proposal for any of our Quality Service offerings.

Request a quality assessment proposal

What is a Quality Assurance and Improvement Program (QAIP)?

A QAIP is established by the chief audit executive to evaluate and ensure an internal audit function conforms with the Global Internal Audit Standards, achieves performance objectives, and pursues continuous improvement. The program includes internal and external assessments.

IIA Quality Services can help move your internal audit activity’s QAIP to the next level with our range of quality assessment services and expert advisors.

Learn More about QAIP

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Which quality assessment is right for you?

Gap assessment

  • Effectively prepare for an EQA to maximize your opportunity to earn a Full Achievement rating
  • Ideal for new chief audit executives (CAEs) and internal audit functions unsure about their current conformance state
  • Identify any gaps between your current practices and the new Standards
  • Receive a comprehensive roadmap with conformance guidance for gaps and enhancement opportunities
  • Results reported directly to the CAE
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Most Popular

Full-scope external quality assessment (EQA)

  • The most comprehensive external assessment approach
  • A full review by our team of advisors
  • Supports conformance to Standard 8.4, External Quality Assessment
  • Objective assessment of your internal audit function’s effectiveness
  • Meet and exceed the expectations of stakeholders throughout your organization
  • On-site or remote assessments available
  • Quality Assessment Manual (2024 Edition) is used to conduct the assessment
  • Receive a comprehensive report, including a statement of the internal audit function’s overall conformance or nonconformance with the Standards, successful practices, conformance gaps, enhancement opportunities, and a maturity level assessment utilizing the IIA Quality Services Principles Effectiveness Framework
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Self-assessment with independent validation (SAIV)

  • Most cost-effective assessment
  • Includes independent validation of the internal audit function’s self-assessment by an independent validator well-versed in quality assessment methodology
  • Work completed by the self-assessment team is substantiated by an independent validator
  • Interview of selected senior management conducted by an independent validator
  • Receive a validation report of the internal audit function's SAIV report, including successful practices, conformance gaps, and enhancement opportunities
Get Started

What are the benefits of a quality assessment?

Gain confidence

  • Demonstrate and certify conformance to the Global Internal Audit Standards™ (required at least once every five years)
  • Enhance stakeholders' confidence in the credibility and effectiveness of the internal audit activity
  • Appraise and measure the internal audit activity's efficiency and effectiveness

Enhance skills and strategy

  • Identify and assess skills and strategies to meet future organization needs
  • Evaluate the ability to meet requirements for continuous improvement
  • Assess internal audit activity alignment with your organization's strategies, objectives, risks, and plans

Apply best practices

  • Receive recommendations on implementing best practices to enhance internal audit conformance and performance
  • Gain insights into the perception and reputation of the internal audit activity
  • Access in-depth interviews and surveys of stakeholders and internal audit staff
Ready to get started? Schedule your free consultation

Schedule a free consultation

Schedule a meeting automatically or email us to receive a complimentary consultation.

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Quality thought leadership

Insights to Quality
Why Maturity Assessments Add Value to External Quality Assessments

The 2024 edition of the Quality Assessment (QA) Manual includes guidance for performing internal and external...

Insights to Quality
Importance of an Effective Quality Assurance and Improvement Program (QAIP)

The Global Internal Audit Standards™, which became effective on January 9, 2025, focus on managing the internal...

Archived Webinar
Quality Assessment Challenges and Opportunities 2025 and Beyond

In this open forum, you will gain knowledge and insight into practical applications, opportunities, and...

Archived Webinar
Introducing the New Quality Assessment Manual: Aligned With the Global Internal Audit Standards

Webinar participants will learn about the manual’s development and recommended approach to quality...

Insights to Quality
Implementing an Internal Audit Strategic Plan

In January 2024, the International Internal Audit Standards Board released the new Global Internal Audit...

Standards
Conformance Readiness Assessment Tool

Discover which Standards requirements are new.

Learn about IIA programs and partners.

We are continually searching for innovative products and services to enhance our members' ability to meet their rising stakeholder demands.