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We want to provide you with the information you find most helpful through the communication channels you prefer. 

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Mailing Address

1035 Greenwood Blvd., Suite 401
Lake Mary, FL 32746 USA

Customer Relations

Phone: +1-407-937-1111
Fax: +1-407-937-1101

*The IIA supports English, Spanish, and French.

Please note that ticketing updates are sent via email and may end up in your spam/junk folder. Please be sure to check this folder if expected updates have not appeared in your inbox. 


Open a case via the Certification Candidate Management System (CCMS) by following these steps below:

  1. Log into your CCMS profile
  2. Select "Help" from the top menu bar on your homepage
  3. Open a new case

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Complaint Processes and Forms

Please visit our Code of Ethics page for ethics complaints, processes, and forms.