Terms of Service

Quote/Order Terms And Conditions

Quote - Customers may create and download a quote without committing to pay for the order. Quotes expire after 60 days. Customers may return to the quote and convert into an invoice for payment (i.e., Pending Order) within the 60 day Quote period. After converting a quote to a pending order, the customer will have the remainder of the original 60 day period to post payment.

Pending Order - A pending order is a commitment to pay. The customer may choose an immediate payment method (e.g., credit card) or a deferred payment method (e.g., wire transfer with an automatic $20 wire fee; ACH from a U.S. bank; or a check). Unpaid orders will expire at the end of the original 60 day period.

Compliance With The IIA’S Code of Ethics

Members and recipients of or candidates for IIA professional certifications agree to abide by The IIA’s Code of Ethics as it exists now or may be modified in the future. Any member may be subject to disciplinary procedures, and their membership subject to termination, for violation of the Code of Ethics as prescribed by the Board of Directors.

For IIA members and recipients of or candidates for IIA professional certifications, breaches of the Code of Ethics will be evaluated and administered according to The IIA’s Bylaws, the Process for Disposition of Code of Ethics Violation, and the Process for Disposition of Certification Violation. The fact that a particular conduct is not mentioned in the Rules of Conduct does not prevent it from being unacceptable or discreditable, and therefore, the member, certification holder, or candidate can be liable for disciplinary action.

Public Sector Membership Tier Attestation

For the IIA Public Sector Membership Tier, the respective member attests that the membership purchase and inclusion in the IIA Public Sector Membership Tier, warrants that the respective individual member is employed by a government entity (local, regional, national, or international) or a publicly controlled or funded agency, enterprise, or other organization that delivers public goods, services, or programs.

Educator Membership Tier Attestation

For the IIA Educator Membership Tier, the respective member attests that the membership purchase and member inclusion in the IIA Educator Membership Tier, warrants that the respective individual member is principally employed as an educator at a college or university.

Public Sector and Educator Membership Tier Attestations

For the following IIA Membership Tier Classifications, the respective member attests that the membership purchase and member inclusion in the:

IIA Educator Membership Tier, warrants that the respective individual member is principally employed as an educator at a college or university.
IIA Public Sector Membership Tier, warrants that the respective individual member is employed by a government entity (local, regional, national, or international) or a publicly controlled or funded agency, enterprise, or other organization that delivers public goods, services, or programs.

Refund Policy

Certifications

No exam fee refunds or credits will be made once you accept the price and complete the purchase; registration fees cannot be refunded once payment has been submitted. Exceptions may be permitted for candidates who may have extenuating circumstances (e.g., illness, maternity or paternity, death in the family, civil unrest, natural disaster, or military service). In a situation such as this, you should submit a case through CCMS, detailing the extenuating circumstances. All cases will be reviewed and determined on a case-by case basis.

Membership

All membership purchases are final and nonrefundable.

IIA Bookstore Products

The IIA guarantees your satisfaction! If the product you order does not meet your needs for any reason, send it back to the IIA Distribution Center along with a copy of your packing slip within 30 days, and we will gladly issue a refund or credit. The product must be in restockable condition. Please address your return to:

IIA Distribution Center
9050 Junction Drive
Annapolis Junction, MD 20701

Please allow four to six weeks for a refund. The amount of the refund or credit will be the invoice amount less the shipping and handling charge, other prepaid postage charges, and the US $30 bank collection charge (if applicable). Please note:

The IIA is not responsible for merchandise damaged while being returned to us and will not issue credit or a refund. The customer will be responsible for filing a claim with the shipper.
The IIA does not accept returns of downloadable or online products including eBooks.
College and university bookstores will be charged a 5 percent restocking fee.
The IIA will also not issue a refund or credit for discontinued merchandise.
If returned outside of the parameters of the return policy, the shipment will be returned to the customer at the customer's expense.

Please contact CustomerRelations@theiia.org via email if you have questions regarding a product you have purchased.

Conferences

Cancellations must be made in writing before the event's start date. There is no cancellation fee for cancellations received 30 days before the event start date. A nonrefundable service charge of US $295 will be charged for cancellations within 30 days before the event start date. No refunds will be given for cancellations 2 weeks prior to the event start date. All requests for refunds will be processed within 30 days following the program. Fees, courses, and program content are subject to change without notice.

Exception: We do allow you to transfer from in-person to virtual or vice versa until the start date of the event with no cancellation fee.

In-Person and Online Courses

Cancellations must be made in writing before the event start date. The IIA's cancellation policy for Online and In-Person courses is as follows:

No cancellation fee for cancellations received more than four weeks out from the start of the event.
A non-refundable service charge* will apply for cancellations received from four to two weeks out from the start of the event. This fee will be waived if another training program is purchased at time of cancellation.
No refunds will be given for cancellations received two weeks or less from the start of the event.

All requests for refunds will be processed within 30 days following the program. Fees, courses, and program content are subject to change without notice.

*Service charges for cancellations are as follows:

4 CPE course: $125
8 CPE course: $250
16 CPE course: $495
24 CPE course: $495

OnDemand Courses

OnDemand course and bundle purchases are final and nonrefundable.