Ia Mag Jan 08, 2019
The MistakeThe auditors make a mistake and, somehow, the world doesn't come to an end. The Mistake We used to do a lot of branch claims office audits at Farmers Insurance — about 120 per year.
Ia Mag Feb 08, 2019
Do the Audit Work You Can Care AboutFinding what works for the auditor is as important as finding auditors for the work. Do the Audit Work You Can Care About Finding what works for the auditor is as important as finding auditors
Ia Mag Feb 22, 2019
Internal Audit's RisksAnother opportunity for internal audit to practice on itself what it is constantly preaching. Internal Audit's Risks Another opportunity for internal audit to practice on itself what it
Ia Mag Mar 01, 2019
Don't Quote MeThe best information internal auditors get often comes from the most casual of conversations. Don't Quote Me The best information internal auditors get often comes from the most casual
Ia Mag Mar 15, 2019
It's Not Me, It's YouWhen an audit doesn't go as planned, we have to find responsibility, not excuses. It's Not Me, It's You When an audit doesn't go as planned, we have to find responsibility, not
Ia Mag Mar 19, 2019
Postmortem BluesTaking time to look back can mean less time doing things wrong in the future. Postmortem Blues Taking time to look back can mean less time doing things wrong in the future. In last Friday's
Ia Mag Apr 19, 2019
Events in the Mirror May Be Less Relevant Than They AppearHindsight bias greatly inhibits our ability to assess the effectiveness of our decision-making abilities. Events in the Mirror May Be Less Relevant Than They Appear Hindsight bias greatly
Ia Mag Apr 16, 2019
Trying to Define Trusted AdvisorWe spend a lot of time talking about trusted advisors, but do we know what we're talking about? Trying to Define Trusted Advisor We spend a lot of time talking about trusted advisors, but
Ia Mag May 14, 2019
It's Not as Bad as It SeemsInternal audit is a profession where it is easy to hit the wall, believing things will never get better. It's Not as Bad as It Seems Internal audit is a profession where it is easy to hit
Ia Mag May 03, 2019
Your Work Isn't Done YetThere is a reason all findings should include all five C's. Your Work Isn't Done Yet There is a reason all findings should include all five C's. Let us all recite it together. There
Ia Mag May 20, 2019
Did the "Watchdog" Bark Too Much in Glendale, Ariz.?Outsourcing internal audit in the way envisioned in Glendale can undermine the independent assurance that internal audit provides. Did the "Watchdog" Bark Too Much in Glendale, Ariz.?
Ia Mag Jun 18, 2019
Boredom Is Not an OptionReports should be compelling. If not, why write them? Boredom Is Not an Option Reports should be compelling. If not, why write them? I was this close … this close … to completing my latest
Ia Mag Jun 21, 2019
The Customer Is Not Always RightThe Customer Is Not Always Right The Customer Is Not Always Right The Customer Is Not Always Right Recently, I discussed the gap that exists between how well we perceive ourselves to be
Ia Mag Jun 04, 2019
What's New Is Old AgainMany new risks are just old risks wrapped in new technologies. What's New Is Old Again Many new risks are just old risks wrapped in new technologies. I’ve seen the ads — svelte, athletic,
Ia Mag Jul 16, 2019
Four Areas of Focus for Internal AuditTaking a page from Disney to see where internal audit needs to focus its customer and auditor service. Four Areas of Focus for Internal Audit Taking a page from Disney to see where internal
Ia Mag Jun 19, 2020
Mind of Jacka: Your Call Is Important to UsEvaluate the customer experience by experiencing the organization from the customer's perspective. Your Call Is Important to Us Evaluate the customer experience by experiencing the
Ia Mag Jul 28, 2020
Mind of Jacka: Erratic BouldersEverything we learn has value, even if we don't immediately know what that value may be. Erratic Boulders Everything we learn has value, even if we don't immediately know what that value
Ia Mag Jul 10, 2020
Mind of Jacka: Learning From the Past While Watching the FutureLook to the past for risks that have been missed, but look to the future for ones that are coming. Learning From the Past While Watching the Future Look to the past for risks that have been
Ia Mag Jun 08, 2021
Building a Better Auditor: Expanding Your Internal Audit Role Through Active ListeningBy mastering six listening skills, internal auditors can better identify what matters to audit clients and be more effective practitioners. Building a Better Auditor: Expanding Your Internal
Ia Mag Jul 07, 2020
Mind of Jacka: NOT a Declaration of IndependenceMany internal auditors misunderstand and misuse the concept of independence. NOT a Declaration of Independence Many internal auditors misunderstand and misuse the concept of independence. Here
Ia Mag Jul 17, 2020
Mind of Jacka: Independence and Objectivity: the Department and the PersonDetermining if an issue relates to independence or objectivity really hinges on a simple concept. Independence and Objectivity: the Department and the Person Determining if an issue relates
Ia Mag Aug 14, 2020
Mind of Jacka: Success Ain't What It Used to BeIn changing times, success must be redefined. Success Ain't What It Used to Be In changing times, success must be redefined. Here's a question for you. As times have changed (and, boy
Ia Mag Aug 18, 2020
Mind of Jacka: Three Unrelated QuestionsSome thoughts on risk assessment, administration, and skills. Three Unrelated Questions Some thoughts on risk assessment, administration, and skills. A few months ago, I got the opportunity to
Ia Mag Aug 04, 2020
Mind of Jacka: Travel, Insurance, Bailouts, and CustomersIn helping the organization navigate the current crisis, internal audit should also help ensure the customer is considered. Travel, Insurance, Bailouts, and Customers In helping the
Ia Mag Aug 07, 2020
Mind of Jacka: You Can't Handcuff a CustomerCustomers will always have a choice, no matter how an organization tries to force them to stay. You Can't Handcuff a Customer Customers will always have a choice, no matter how an
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