IT Change Management, 4^th Edition

With effective change management, organizations can address risk, reduce unplanned work, limit unintended results, and improve service quality.

This guide helps internal auditors:

• Understand the growing complexities and importance of change management.
• Learn what questions to ask to assess the organization’s change management capability.
• Recognize leading practices.
• Assess change management controls.

The guide includes a customizable IIA Audit Tool: IT Change Management – Risks, Controls, and Walkthrough Questions to assess key areas related to change management.

This updated version supersedes all previous editions of this title.

Tool to use with this practice guide

IT Change Management – Risks, Controls, and Walkthrough Questions