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Building a Sustainable Quality Program

Modality Type: Online

An internal audit activity demonstrates its commitment to quality by meeting the expectations of its stakeholders while continuing to improve the effectiveness and efficiency of its operations. A successful quality assurance and improvement program (QAIP) is crucial to achieving this goal.

Building an effective QAIP is similar to establishing a total quality management program, where products and services are analyzed to verify they meet stakeholder expectations, operations are evaluated to determine their efficiency and effectiveness, and practices are assessed to confirm their conformance to standards. Once the QAIP has been established, sustaining it requires leaders who are responsible for setting the proper tone in support of quality.

This course will help you learn how to build and maintain an effective QAIP, leading to a successful external quality assessment.


  • April 11, 12, 13, 14: 12:30 PM - 3:50 PM ET
  • July 11, 12, 13, 14: 12:30 PM - 3:50 PM ET
  • Oct 17, 18, 19, 20: 12:30 PM - 3:50 PM ET

In-Person / Livestream: Executive Conference Center / New York Metro

  • April 26, 27: 8:30 AM - 4:30 PM ET

Member Rate: $1299 USD
Non-Member Rate: $1439 USD

Member rate will be applied at checkout.

Course Offerings