Soft Skills - Problem Solving and Negotiation Skills

Cost: Members ZWL 173,000.00; Non-Members ZWL 212,000.00

Registration closes 25 January 2023

Open the advert for more information.

Course Objectives

Internal auditors negotiate all the time in order to gain access to information, capture the attention of dominant managers, and get agreement on findings and implementation of recommendations. Problem solving and negotiation is also critical in managing audit teams. You therefore need to develop sound strategies and strong negotiation skills to achieve your objectives and manage critical relationships. This workshop takes you through the process that makes problem solving and making decisions easier.

Who Should Attend

This workshop is designed for internal auditors who want to master conflict management and
negotiation skills to enhance interpersonal relationships and increase their effectiveness in the
communication processes with clients and within audit teams.

Topics to be Covered

• The Anatomy of a Negotiation - Characteristics, Behaviours and Phases
• Building a Deal – Advanced Negotiation Strategies
• Utilising Leverage and Dispute Resolution Skills
• Preparation and Communication – The Key to Successful Outcomes
• The Psychology of Negotiation – Harnessing the Science of Influence
• Conflict Management